Returns & refunds

RETURNS & REFUNDS
General
The Whisky Source is a specialist retailer of vintage whiskies. Please note when you buy from us you are buying second-hand goods which have been in circulation for years, and in some cases, decades. Nothing on this site is labelled as "brand new". You should expect to see imperfections (marks on bottles, minor tears to labels, marks on boxes, dents in tubes and other minor imperfections) on any item that is purchased from this site. No returns will be accepted as faulty or damaged goods if they are simply showing their age. 

We provide high-resolution images of all our products - please satisfy yourself as to their condition before placing an order. If you require additional images before purchasing, please contact us.

Cancelling your order
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You must inform The Whisky Source as soon as you decide to cancel your order.

Once you have decided to cancel an order, you have a further 14 days to return the items to us. You must use a reputable and trackable service for instance ParcelForce, DHL, Fedex. If you are returning goods that are not faulty we are obliged to refund the original delivery charge but we are not obliged to cover your return postage costs. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. For your refund to be approved we must receive the goods in good condition within the timeframe specified above. Deductions can be made (potentially to zero) where goods have been returned to us in an unsatisfactory or unsaleable condition. This includes items which have been damaged in transit due to incorrect or insufficient packaging.

If your refund is approved we will process a refund within 14 days. Please note that credit card companies and banks typically delay crediting funds to your account by several days after the refund has been initiated by ourselves and this is beyond our control. 

Please do not send your purchase back to the manufacturer.

Faulty, damaged goods
Defective or damaged items will be exchanged if there is a suitable replacement available. Please contact us immediately if you receive faulty or damaged goods. Many of our items are irreplaceable in the short term and therefore we will work with you to find an acceptable solution in those cases.

Return shipping
To return your product, you should first notify us by phone or email, then mail your product to: The Whisky Source, Unit 4004, 87 Kimber Road, London SW18 5EB